Delivery Times

How do our fountains ship?

Your fountain will arrive by giraffe. OK, that was our old method but maintaining a fleet of giraffes was way too expensive! We were forced to be normal and use UPS, FedEx and various Common Carriers. Common Carriers are used for larger, heavier fountains and are the only way they can be shipped due to their size and weight.

When will my fountain arrive?

Quicker than when we used giraffes! We always try to get your purchase to you as soon as possible (you paid for it, you want it quickly!). Most of our fountains will have an estimated shipping time frame listed on the product description page. Having such a vast selection of Indoor Fountains and Outdoor Fountains available means we work with a diverse variety of manufacturers. Each has their own process for producing and shipping their products, therefore depending on which fountain you select, your shipping time frame will vary. Some ship same day, others take a little longer, and some of them are even made to order so they may take a few weeks. We will promise you this – once you receive a fountain from our store you will agree it was well worth the wait!

Can I get my fountain faster?

We tried this once with a fleet of cheetahs and it went about as well as the giraffe debacle. But yes, we can offer expedited shipping for some of our fountains and will work with you to try to get yours to you as quickly as possible (any additional fees we charge would be applied to shipping only, not profits). Contact us with your situation and we will work something out.

What if my fountain is damaged when it arrives?

Consider any damage to be added character, making your fountain one of a kind! Just kidding again. You can view our section about shipping and returns for more detailed information, but let us tell you the important part: Inspect your fountain carefully as soon as it arrives. Shipping damages are handled by the transit company. We will work with you to make sure you get replacement parts if possible, or a replacement fountain. There are very specific rules (we hate rules, too) that must be followed to ensure our ability to best help serve you. The specifics of this uncomplicated process can be viewed in our Shipping and Returns Department.

Check out our benefits of fountains page to see why you should have one in your home.

Reference our fountain buying guide to help determine the best type of fountain for your desired placement.

Read our Fountain FAQ's to get answers to your questions about our water fountains.

TheWaterFountainStore.com would love to be your choice to help you select and purchase the perfect Indoor or Outdoor Fountain for your home. Please contact us if you need any questions answered.

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